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Privacy Policy

Privacy Policy

Version: April 2026

1. Introduction

This Privacy Policy describes how RALIANCE, publisher of the Flunter platform, collects, uses, retains, and protects personal data in connection with:

  • Access to the website

  • Use of the Flunter SaaS services

  • Interactions with users and customers

Raliance undertakes to process personal data in accordance with:

  • Regulation (EU) 2016/679 (GDPR)

  • Applicable local laws

  • International data protection standards

2. Identity of the Data Controller

RALIANCE

SAS, SIREN 931 173 199

Registered office: 231 rue Saint-Honoré, 75001 Paris, France

Contact: privacy@flunter.com

Raliance acts:

  • As data controller for its own data

  • As data processor for data processed through Flunter on behalf of its customers

3. Data Collected

3.1 Data Collected Directly

We collect in particular:

  • Identity: last name, first name

  • Contact details: business email, phone number

  • Company information

  • Billing information (via a third-party provider)

3.2 Data Generated Through the Services

In connection with the use of Flunter:

  • Call history

  • Activity metadata

  • Campaigns and interactions

  • Generated transcripts and summaries

  • Technical logs

3.3 Data from Third Parties

Certain data may come from:

  • Connected CRMs

  • Integrations authorized by the Customer

  • Third-party service providers

4. Purposes of Processing

Data is processed for:

  • The provision of Flunter services

  • User account management

  • The execution of campaigns and calls

  • Sales performance analysis

  • Customer support

  • Security and abuse prevention

  • Service improvement

5. Legal Bases

Depending on the case, processing is based on:

  • Performance of the contract

  • Legitimate interest (security, improvement, B2B)

  • Compliance with legal obligations

  • Consent (cookies, marketing, where applicable)

6. Telephony-Specific Processing

Flunter provides technical communication tools.

In this context:

  • Calls may be recorded via third-party providers

  • Audio files are not hosted directly by Flunter

  • Flunter may process transcripts and related analyses

The Customer is solely responsible for:

  • The compliance of calls

  • Informing the other parties to the call

  • Compliance with applicable laws (GDPR, ePrivacy, ARCEP, etc.)

Flunter acts exclusively as a technical provider.

7. Use of Artificial Intelligence

Certain features rely on AI services (e.g., transcription, analysis).

The data transmitted may include:

  • Call audio

  • Conversation excerpts

  • Text content

Such processing is limited to what is strictly necessary.

AI providers are contractually bound not to use this data for training purposes without explicit authorization.

8. Data Recipients

Data may be shared with:

  • Technical service providers (hosting, telephony, AI)

  • Analytics and monitoring tools

  • Payment service providers

All processors are contractually required to guarantee the security of the data.

9. International Transfers

Certain processing may involve transfers outside the European Union.

These transfers are governed by:

  • Standard Contractual Clauses (SCCs)

  • Or equivalent safeguards

10. Retention Period

Data is retained:

  • For the duration of use of the services

  • In accordance with applicable legal obligations

  • In accordance with the Customer's operational needs

Certain data may be retained for longer for:

  • Accounting obligations

  • Security

  • Dispute prevention

11. Security

Raliance implements appropriate technical and organizational measures, including:

  • Strict access control

  • Encryption of certain data

  • Infrastructure security

  • Continuous monitoring

These measures are described in more detail in the Security Assurance Plan (PAS).

12. Data Subject Rights

In accordance with the GDPR, data subjects have the following rights:

  • Access

  • Rectification

  • Erasure

  • Restriction

  • Objection

  • Portability

Requests may be sent to: privacy@flunter.com

13. Data Processed on Behalf of Customers

In connection with the Flunter services:

Prospecting data is the responsibility of the Customer

Raliance acts as data processor

The obligations are detailed in the Data Processing Agreement (DPA).

14. Cookies and Tracking

The website uses cookies for:

  • Technical operation

  • Usage analytics

  • Improving the experience

Users can configure their preferences at any time.

15. Customer Responsibility

The Customer is solely responsible for:

  • The lawfulness of the imported data

  • Compliance with regulatory obligations

  • Proper use of the services

Flunter does not systematically review the databases used.

16. Updates

This policy may be amended at any time.

The applicable version is the one published on the website.

17. Contact

privacy@flunter.com